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After several calls, I finally learned that a payment in April, 2017 for the May payment had been misapplied. Let me be clear: I expect a refund for all fees I was charged because I was forced to make payment by phone, and I don't expect to pay a fee in order to make my regular monthly mortgage payment. SLS got my loan and they don't apply payments, they don't call you back, lied to my face, talk rude to me.

Nor will I put up with the nonsense that I should be charged a late fee because of the time SLS takes to process my payment: If I make payment by midnight on the due date, my payment has been paid on time, and anything else that occurs is NMP - Not My Problem. This time I spoke to a representative Bella who said the check was mailed out June 8, 2018 and if I didn't receive it soon I would probably get it in July.

SLS

We are a homeowner advocacy group with more than a decade of helping homeowners and professionals with mortgage assistance negotiations. The information found on this page is for educational and convenience purposes only. The information found on this page should be considered as opinion and not fact based on our experience with lenders over 10+ years. Consult your mortgage servicer directly or a professional before using any of the information found on this site. If you are seeking an intermediary to assist you in getting help with your mortgage you may contact us at 888-934-3444 or via email at for further review for a no fee, no obligation, consultation. If required you may be referred to a local professional or legal counsel for additional assistance with your mortgage. Please read through our page for additional details. We do not represent in any way any financial institution named on this page. If you feel that any of this information has become outdated or is incorrect please contact us immediately. You can reach us 7 days a week at 888-934-3444 for immediate assistance with their mortgage. SLS Mortgage Servicing Complaints Specialized Loan Servicing has a list a mile long of complaints. In 2016 they were named in a class action lawsuit for allegedly states they failed to respond to loan modification applications in a reasonable time frame. This also included that SLS failed to inform borrowers what information was missing in order to process their loan modification application along with falsely telling homeowners the application submitted on their behalf was missing information that was provided on various times. Top 3 Specialized Loan Servicing Home Loans Customers Complaints: Here are the things that most people complain about. With us you send us the documents once and we keep supplying them to SLS until they are confrimed received. The forms are long, difficult to understand, and can be wordy. There are thousands of complaints against SLS. Anyone who has a loan modification — or is trying to get one… please note: There is a Class Action Lawsuit that has been filed against them finally… need to file more against these. SLS 1 Star Review: I have been reading comments about Specialized Loan. My family is also a victim of this company. I also had a mortgage with Bank of America when all hell broke loose. We tried to do a loan modification. First it went thru, then no, they lost the paperwork, send more. We did everything right even paid but no checks were cashed, same story. This has been going on since 2009. Then in 2011 SLS started coming to my home handing me a letter to call them, we called same old thing. In 2014 they started foreclosure proceeding. Oh yes, we will send the papers. SLS 1 Star Review: Have tried to submit loan modification since 2012. It is now 2016. Every time I call they tell me they are requesting more documents. By the time they receive extra documents they tell me time period has ended and I need to start over. Sorry for anyone that has to deal with this company. We never received any communication from SLS that they had taken over our account until half a year later, when we were notified of the foreclosure on our home. They still refuse to contact us directly, although all of our communication asks them to do so. ACG 5 Star Review: These guys are amazing. Just closed a short sale with them. We hit the deadline a couple times and they were able to get extensions granted. Tons of paperwork in a short sale with unforgiving timelines and strict criterias.

From my xi the last 2 months, you're out of sls.net login if the date sls.net login on a Saturday or Sunday. Why wasn't they accepting my payment. I called back when I realized I had not gotten a confirmation number or reference number for the reimbursement of my money only to be met by the SLS representative Libby that they do not give confirmation numbers or reference numbers for tracking interactions this I consider a problem and a way to not acknowledge issues. When no other word will do, explain technical terms in plain English. Specialized Loan Servicing LLC, November 6, 2017, Solo No. After reading the reviews I hope there is a Class action lawsuit against this company. Company: UNITED AGENT GROUP INC. I had some of the letters from SLS, but not my bank records. When I returned home and checked my records, I found that the April 26 print was the correct amount. Hell broke loose tight after SLS took over. After making the payments on time every month SLS suddenly stopped accepting them after three months. It's now August and they sent my file to a foreclosure lawyer.